1. How do I list my event on What's On Tweed?
   

   Check to see if your event is already listed, as we automatically source a large number of events from across the Tweed.

   It's not there? Not to worry, we have you covered, you can submit your event for free! You'll just need to register with What's On Tweed (you can also login with your Facebook or Google account) and then you can start submitting your events.

   The Submit an Event page will guide you through the listing process. As What's On Tweed is a highly visual platform, you will be asked to add at least one image for your event.

   When you submit your event for approval, a member of the What's On Tweed team will review your new listing and publish, if suitable. For more information, view the event submission guidelines.

   You can add as many events to What's On Tweed as you wish.

2. What do I need to know about using images on my event listing?
   

   You will need to use a good quality photo and/or image. Files can be jpg, png, or gif and must be less than 2MB. Standard image dimensions are 900px wide by 600px high or 3:2 aspect ratio. We suggest an image with minimal or no text or logos.

   When attaching a photo and/or image to your event you are indicating that you have the right to distribute and publish the photo and/or image.

3. Can I submit an online event?
   

   Yes! If your event isn’t already showing on the website (we source a large number of events automatically), follow the steps above to submit an event.

   When you reach the Event Location section in the form, simply check the box ‘This is an online event’ and enter a short description about the type of online event, e.g. ‘Zoom Meeting’.

4. I submitted my event, what happens next?

   The What's On Tweed team will review your event submission. If it’s appropriate it will be approved and go live on the site within 2-4 business days.

   For more information, view the event submission guidelines.

5. How do I edit or remove my submitted event?

   Log into your account and click the account menu icon (between search and Facebook icons at top right of page) and select ‘My Submitted Events’ from the menu options.

   Find the event you wish to modify or remove (if the event has already been approved, first choose the APPROVED tab on left) and either select the ‘Modify’ or ‘Remove’ option.

   If you’re editing the event, make any changes you need and re-submit for approval. Please allow 2-4 business days for your changes to appear.

   
6. Can I duplicate an event I previously submitted?

   Yes!

   Log into your account and click the account menu icon (between search and Facebook icons at top right of page) and select ‘My Submitted Events’ from the menu options.

   Choose the EXPIRED tab on left and find the event you wish to copy. Click the ‘Duplicate’ link, make any changes you need and then submit as usual.

   If it’s appropriate it will be approved and go live on the site within 2-4 business days.

   
7. How do I change an event that I didn’t submit?

   We automatically source a large number of events from across the Tweed and there is occasionally a delay between any changes made to the source event, e.g. on Facebook or EventBrite, and the published event on What’s On Tweed.

   If you are the organiser for an event you wish to edit or remove, please contact us directly by emailing events@tweed.nsw.gov.au now.

8. Why isn’t my event appearing?

   Don’t forget you need to allow 2-4 business days for your event to appear.

   However, sometimes an event will receive a ‘rejection’. It could be turned down because it was already listed in the calendar from another source, it had inappropriate content, or was from out of our region.

   Whether or not an event is listed or rejected is solely at the discretion of the What’s On Tweed team. For more information, view the event submission guidelines.

9. My event appears twice – how did that happen?

   Did you list your event on another platform, e.g. Facebook, Eventbrite, TryBooking, Humantix? Our What’s on Tweed team regularly reviews the listings and will ‘hide’ duplicates of an event. However, if we have missed it please ‘Send a Message’ via your account log in and we will take a look.

10. How do events get ‘Featured’?

    Featured events are on the landing page of the calendar and sit at the top of the page. These events are updated frequently, and we cannot guarantee how long an event will be featured on the calendar landing page.

    The featured events are either Council sponsored, Council run programs and/or events, or are likely to enhance the visitor experience in The Tweed.

    Whether or not an event is featured is at the discretion of Our What’s On Tweed team.

11. Why do I need an account?

    You need to create an account before you are able to submit an event.

    Once you have created your account you can post an event, update your submitted events, view your event alerts, view your shortlisted events, and send a message to the What’s on Tweed team.

12. How do I create alerts?

    Stay up-to-date with event information that is important to you by registering for email alerts.

    Say your favourite category is Markets. Once you have clicked on the Markets Category you will be given the option to “Save Search as Alert”. Before doing that you may like to refine the search and select markets within a date range, suburb or kilometre radius.

    Once the alert option has been selected you will be alerted via email when a new event is loaded to that category.

13. How do I create My Shortlist?

    You have selected your favourite event and now have FOMO (Fear of Missing Out). Open the event and click “Save this Event”. You will now receive an event alert 1 day prior to the event.

    If you are not sure how many events are on your shortlist you need to go to the whatsontweed website and log into your account. Click on the folder ‘My Shortlist’ or ‘My Shortlist Calendar’ to see the week, month or year ahead.

14. I forget my account password. What do I do?

    If you have forgotten your password, you can reset it at this link.

    You will receive an email with a link to reset your password. For your own security, we cannot reset your password over the phone or by email.

    If you know your current password and would like to change it, then you can do that via your Account Settings page.

15. How do I change my password?

    If you know your current password and would like to change it, then you can do that via your Account Settings page.

    For your own security, we cannot reset your password over the phone or by email.

    If you have forgotten your password, you can reset it at this link . You will receive an email with a link to reset your password.

16. How do I change my account details?

    You can change your account details, event alerts, event notifications, change your password and delete your account at the Account Settings page.

17. Who are the What’s on Tweed team?

    The What’s On Tweed Calendar is a joint initiative of the Tweed Shire Council and The Tweed Tourism Co. Staff from each organisation have a role to play in reviewing and approving events, removing duplicates, featuring events, and providing support.

    Should you have any questions for the team please ‘Send a Message’ via your account and we will be happy to answer it.

    If your question is about a specific event, please refer to the contact details contained in the event listing.

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